Reference VS-2026-SD-D1801
IT Helpdesk, First & Second Level Support
First- and second-level technical support for business clients: remote and on-site, across Windows, Microsoft 365, devices and networks.
About the role
Vega Sky is looking for an IT Helpdesk professional capable of handling first- and second-level technical support for business clients. You will support users remotely and on-site, troubleshoot day-to-day technology issues, administer Microsoft 365 services and maintain accurate technical and ticket documentation.
Key responsibilities
- Provide first- and second-level support for Windows computers, Microsoft 365 applications, printers and business software.
- Troubleshoot user accounts, email, connectivity, permissions, hardware and software issues.
- Support Microsoft 365 user administration, licensing, Exchange Online, Teams, OneDrive and SharePoint.
- Assist with device setup, onboarding, offboarding and security configuration.
- Diagnose basic LAN, Wi-Fi, VPN, DNS and TCP/IP issues.
- Install and configure laptops, desktops, printers and approved applications.
- Record incidents, actions and resolutions in the ticketing system.
- Escalate complex problems with complete technical notes and evidence.
- Maintain asset records, user documentation and support procedures.
- Communicate professionally with users and keep them informed until resolution.
Required qualifications
- 1–3 years of experience in a helpdesk, service desk or desktop-support role.
- Confident working knowledge of Windows 10 and Windows 11.
- Practical experience administering Microsoft 365.
- Good understanding of basic networking and troubleshooting.
- Ability to diagnose problems methodically and explain solutions clearly.
- Strong customer-service and communication skills.
- Good command of written and spoken English.
Preferred experience
- Microsoft Entra ID and Microsoft Intune.
- Exchange Online, SharePoint Online and Teams administration.
- Endpoint security, BitLocker and device-compliance policies.
- Firewalls, switches, wireless access points or business networks.
- Experience supporting multiple business clients in an MSP environment.
- Arabic language skills are an advantage.
Reference VS-2026-SD-D1801
Apply for this position
Send your application to career@vega-sky.com quoting reference VS-2026-SD-D1801. Please include:
- Your updated CV.
- Current location.
- Notice period or earliest joining date.
- Expected monthly salary in AED.
- Relevant Microsoft certifications, if available.