Terms of Use

1. Scope, and what these terms are not

These terms apply to the website vega-sky.com and its English, Arabic and German versions (“the site”), operated by VEGA SKY INFORMATION TECHNOLOGY SERVICES L.L.C (“we”, “us”). Using the site means these terms apply to that use.

They are not our terms of business. Professional services are provided only under a signed proposal, statement of work or services agreement. Where that agreement and this page differ, the agreement governs, and nothing on this website varies an agreement already signed.

2. Sending an enquiry

The contact form sends us a message. That is all it does, and everything below follows from that.

• It does not book an appointment. Every button on this site says “request a consultation”, because requesting is what happens: no time is held, no calendar is checked and no slot is reserved. A consultation exists once a person has agreed a time with you.
• It does not create a contract. Submitting the form, and our replying to it, commit neither of us to anything. We are not obliged to accept an enquiry or to provide any service, and you are not obliged to proceed.
• An initial consultation carries no obligation. Talking to us does not commit you to buying anything. Anything chargeable is set out in a written proposal before the work starts, and section 3 describes when that arrives.

3. How our work is priced

We set the cost of an engagement after we understand what you need and have assessed the scope of the work. That is why there is no price list on this site, no packaged tier to choose from, and no figure anywhere that is a price of ours.

What you get instead is a tailored proposal, in writing, before anything is agreed. It states the services, the deliverables, the timeline, the cost, any taxes that apply, the payment terms and the contractual terms. You see all of that before you accept it, and accepting it is what creates the agreement in section 1.

Within that, the shape of the cost varies with the work: a single figure for a defined project, a stated monthly amount for a continuing role, or a stated monthly amount for a consultant working inside your team. The proposal says which applies to you. We do not work on an open-ended day rate.

The optional “indicative budget” field on the contact form asks for the figure you have in mind. It is not a price of ours, it is not an offer, and leaving it blank changes nothing about the answer you get.

This is a description of how we price, and nothing more. It is not a claim about what the law requires, and we do not present an individually negotiated price as an exemption from anything.

4. The calculators and self-checks

Some articles end with a working calculator. Each one is a rough model, running in your browser, on numbers you supply.

• Results are estimates. They follow from your inputs and from assumptions built into the model, which are stated next to it. Change an input and the answer changes; the model does not know your situation.
• A result is not a quotation, not an offer and not a price. Only a written proposal from us is any of those, and section 3 says when one arrives.
• Where a calculator asks for a figure that would otherwise be a price of ours, such as a managed-agreement rate or the cost of a build, the box starts empty and you fill it in from a figure you have been quoted or have budgeted. We do not pre-fill those, because a pre-filled number is a published price whatever the small print underneath it says.
• A result is not a guarantee of a saving, a cost, a timescale or an outcome, and figures on the way to a result are not commitments either. The build-time estimator produces a range, not a delivery date.
• Nothing a calculator produces is professional advice on your circumstances. Please do not make a purchasing, budgeting or architectural decision on the strength of one.

5. Information on the site

Content is general information about what we do. We aim to keep it accurate and current but do not warrant that it is complete or error-free, and we may change it without notice.

Nothing on the site is legal, regulatory, financial or tax advice, and that includes the pages describing data-protection and information-security requirements. Those pages are written to be useful, not to be relied on as an opinion about your obligations. Your obligations depend on your own circumstances; take your own advice.

Descriptions of services, deliverables and approaches are indicative. What we will actually do for you, what you will receive, when, and at what cost are set by the proposal in section 3 and the agreement in section 1, as are any service levels, response times and availability commitments.

6. Support and monitoring commitments

Where the site describes monitoring or support, it describes a managed service that exists under a contract. In plain terms: automated monitoring runs continuously, and a person responds within the severity targets written into the agreement covering that service. The site does not offer, and you should not infer from it, any incident-response or support commitment, around the clock or otherwise, outside such an agreement.

To be precise about the limit and about how far it reaches: without an agreement we owe you no contractual technical support, no service level and no delivery commitment. That is the whole of it. It says nothing about our other obligations and it removes none of them. A request about your personal data is answered whether or not you are a client, under the Privacy Policy. A duty imposed on us by law is owed whether or not you are a client. A remedy that the law does not permit us to exclude is not excluded by this paragraph or by any other.

7. Using the site properly

You may view, print and share pages for your own business evaluation. You must not attempt to gain unauthorised access to the site, its hosting or its data; submit malicious content or code through any form; use automated means to extract content at a scale that interferes with the site’s operation; or use the site in a way that breaks any applicable law.

What not to send through a public form

The contact form is a general enquiry channel over an ordinary web connection into an ordinary mailbox. Please do not use it to send passwords, access credentials, API keys, payment card details, copies of identity documents, or anyone else’s confidential or sensitive information. If an engagement needs material of that kind, ask and we will agree a proper channel for it.

This is a request to you, not a disclaimer on our part. Whatever you do send us, we remain responsible for handling and protecting it in line with our Privacy Policy and applicable law. This paragraph does not reduce that, and nothing in it makes a failure on our side your problem.

8. Intellectual property

The text, design, graphics, illustrations and code on this site are, so far as they are ours to hold, owned by or licensed to us, and we do not claim rights in anything that belongs to somebody else. Reproduction, systematic copying, scraping or redistribution beyond section 7 needs our written permission.

Third-party names, logos and trademarks appear only to identify the products, platforms and frameworks we work with. They belong to their respective owners, and their appearance here implies no partnership, endorsement, certification or authorisation unless a page says so in terms.

9. Links and embedded content

Links to other websites are provided for convenience. We do not control them, we are not responsible for their content or their privacy practices, and a link is not an endorsement.

The map on the home page and the contact page is an embedded frame from Google. It is not loaded until you press the button that says so, and the Privacy Policy lists every external connection a page makes, with and without that press.

10. Liability

To the fullest extent the law allows, we exclude liability for loss or damage arising from your use of, or reliance on, this website and its content, including any decision taken on the basis of a calculator result.

This section does not exclude or limit anything that cannot lawfully be excluded or limited. In particular it does not affect liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability or any consumer right that applicable law does not permit us to exclude. If any part of this section is unenforceable, the rest continues to apply.

11. If something goes wrong

Tell us. Email info@vega-sky.com describing what happened and what you would like done; for anything about personal data, use privacy@vega-sky.com, which is the address the Privacy Policy names for that purpose. We will acknowledge it and give you a named point of contact.

This is a route to a resolution, not a precondition for one. Nothing here requires you to complain to us before going to a competent authority or a court, and nothing here waives any remedy available to you.

Under UAE consumer-protection law, Federal Law No. 15 of 2020 covers a natural or legal person obtaining goods or a service, and it is not limited to purchases made for non-commercial purposes. We therefore do not assume that a corporate client falls outside it, and the rights it gives you are preserved whatever else this page says.

12. Governing law and jurisdiction

These terms are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, and disputes arising from the site are subject to the jurisdiction of the Dubai courts.

This applies so far as the law allows. Where a mandatory rule of jurisdiction, or a protective rule that applies to you, gives you the right to bring proceedings elsewhere or to have another law applied, this section does not remove it, and we are not asserting that a clause on a web page overrides such a rule. Where an engagement agreement contains its own governing-law and dispute provisions, those govern that engagement.

13. No transactions take place on this site

Nothing is sold here. The site takes no orders, processes no payments, holds no account for you and concludes no contract. An enquiry is a message; a proposal, when one is issued, is a document sent to you and accepted outside this website.

Because there is no transaction, there is nothing here for a delivery, cancellation, return or refund arrangement to attach to. Those belong to the engagement agreement and its statement of work, together with payment terms, invoicing and acceptance, and section 3 describes when you see them.

We do not present any of that as putting this site beyond the reach of UAE law. The absence of a payment page decides nothing about which obligations apply to a firm that advertises its services on a website, and we make no claim that it does. If we ever sell or contract through this website, these terms will be extended to cover it before that goes live rather than afterwards.

14. Changes to these terms

The version and effective date are at the top of this page. We may change these terms; the changed version applies to use of the site from the date it is published, and the version in force when you used the site is the one that governs that use. A material change will be noted here.

A change to this page has no effect on a signed agreement. Nothing published here alters the terms of an engagement already entered into, and an engagement is varied only as that agreement itself provides.

15. Severability

If any provision of these terms is held invalid or unenforceable, it is severed to the minimum extent necessary and the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it.

16. Contact

Questions about these terms: info@vega-sky.com. Our full company details are in the Legal Notice.