FAQ
What prospective clients ask us most often. If your question is not here, ask us directly: a consultant, not a bot, replies.
Working with Vega Sky
What exactly does Vega Sky do?
End-to-end technology consultancy and delivery: data & analytics, cybersecurity, software & AI, networks, and the many specialisms that branch from them. We can carry a project from the first conversation to the running system: we advise, design, configure and manage ourselves, and where supply or installation is needed we bring in specialist suppliers and contractors and supervise them, so you keep one accountable partner throughout.
What size of company do you work with?
We work with start-ups, SMEs, real estate companies and manufacturers across the UAE. The common thread is a business with real IT, security and network questions and no reason to carry a large consultancy. We also take defined projects for larger organisations.
What languages do you work in?
Arabic, English and German. Consultancy, documentation, dashboards and the systems we build are delivered in the languages you need, including AI systems evaluated specifically on Arabic content.
Can you work alongside our existing IT team or provider?
That is the normal case, not the exception. We define who owns what in writing at the start: typically your team or provider keeps day-to-day IT, while we take the defined consultancy scope (the assessment, the design, the build or the managed network) and hand over documentation as we go.
How do we start?
An initial call with a consultant. You describe the situation; we tell you whether and how we can help, what it would roughly involve, and what we would need to see. If it goes further, the next step is a written proposal: scope, timeline, price and the people who will do the work.
How delivery works
Do we get a written scope before the work starts?
Yes, and nothing is bought or installed before it exists. The design, the bill of materials and the plan are written down, priced and handed to you first, so you compare quotes against a specification rather than against a sales pitch. If the scope changes later it changes in writing, through a change request that states the cost and the effect on the date before anyone agrees to it.
How does equipment get bought on a project?
Procurement stays with you. We write the specification: exact part numbers, quantities, alternatives at different price points and what changes if one is substituted, precise enough to put out to three suppliers and compare like with like. You buy at market price from your own suppliers, we check what arrives against the specification, and we install, configure and support it. If you would rather we arranged the suppliers, we do that too.
Do you install networks yourselves?
Physical works (cabling, mounting, rack works) are carried out by specialist contractors we bring or you choose, always to our written specification and under our supervision; our engineers then configure, commission, secure and manage. To you it feels like one team delivering the whole thing.
Can you recommend which firewall, switch or laptop to buy?
Yes, that is exactly what the independent specification is for: exact part numbers, alternatives at different price points, and the reasons.
Who owns the designs, documentation and configurations at the end?
The proposal says, before you sign it. Ownership, licence rights, source-code handover, credentials, documentation, payment conditions, pre-existing materials, open-source components and third-party materials are each defined in the signed proposal or agreement for the engagement, because some of them depend on licences we do not hold and cannot transfer. What we will not do is hold something back to keep you dependent on us: the handover is written into the proposal, and the aim is that another consultancy could take over from the documentation.
Pricing and contracts
How do you price?
We set the cost once we understand what you need and have assessed the scope of the work, which is why there is no price list on this site and no package to pick from. What you get instead is a tailored proposal: the services, the deliverables, the timeline, the cost and the contractual terms, in writing, before anything is agreed. Within that the shape varies. A single figure for a defined project. A stated monthly amount for a continuing role, such as data governance, a managed network or an advisory seat. A stated monthly amount for a consultant working inside your team. The proposal says which applies, and we do not work on an open-ended day rate.
What does the initial consultation involve?
A conversation with a consultant about what you need, with no obligation to proceed. Anything chargeable is set out in a written proposal before it starts, and the proposal is what creates an agreement.
What does a typical engagement cost?
We do not publish a figure, and a number invented before anyone has looked at your situation would not be worth the space it took up. Cost follows scope, so the order is the other way round: we understand the requirement, assess the scope, and then put a tailored proposal in front of you with one cost in it, agreed before work starts. If we find mid-project that the scope was wrong, we come back to you with options before spending your budget.
Are we locked into a long contract?
Projects end when the deliverables are accepted. Retainers run month to month after an initial period stated in the proposal, with a notice period, and what transfers to you at the end, from documentation to configurations, is set out in the agreement. The aim is that you can leave without being held hostage, and the agreement is where that is written down rather than here.
Delivery and support
How fast do you respond?
We review new enquiries and reply during business hours. We do not publish a guaranteed response time for an enquiry from the website, because that is a commitment that belongs in an agreement rather than on a marketing page. For clients on a retainer or managed-network agreement, response times are defined in the SLA by severity: the targets are stated in the agreement, not left to goodwill.
Do you work remotely or on-site?
Both. Design, configuration, analysis and management work is largely remote; workshops, surveys, supervision of installation works and commissioning happen on-site. Each proposal states which visits are included.
What does a managed-network agreement include?
A managed-service agreement can cover proactive monitoring, patching and configuration backup of the network we designed or documented, response times defined by severity, scheduled on-site visits, a monthly report a manager can read, and an engineer named in the agreement who knows your environment. Which of those a given agreement includes, and on what terms, is set out in that agreement rather than here.
Who will actually do the work?
The consultants named in the proposal. We are a focused team rather than a body shop, and the proposal is where the people, their roles and how a change to them is handled are set out. If who does the work matters to you, say so before you sign and it goes in writing.
What do we get at the end of a project?
The deliverables named in the proposal (typically written reports, designs, configurations, source code where software was built, and documentation) plus a handover session. What transfers, and on what conditions, is defined in the signed proposal or agreement; nothing is held back to force a renewal.
Security and data
How do you handle our data during an engagement?
Under the confidentiality and data-processing terms of the engagement agreement, which set who may see what, how access is recorded, and what happens to it when the work ends. We ask for access in the name of a specific person rather than a shared login, and we give it back at handover. For classification work we prefer analysing data inside your environment rather than taking copies.
Can our data stay in the UAE?
It depends on the services and suppliers a design uses, and it is a requirement we design to rather than a property every component has. Where UAE residency is required by regulation or by your own policy, we design for it and we state in writing where each component of the design stores its data, so the answer for your environment is on paper before anything is built.
Will our data be used to train AI models?
It depends on the provider, the product and tier, the configuration, the region and the contract, and it is not something this page can answer for your environment. What we do is identify those terms before anything is implemented: the proposed architecture and the data-flow record name the services involved and what each one does with the data. Where you require that your data is excluded from model training, that requirement and the specific service and configuration that deliver it are written into the proposal and the data-processing terms, and checked against the provider’s current terms rather than against what was true last year.
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