Managed IT

Managed IT Services

Most companies do not need their own IT department, they need their IT to simply work, every day, under an agreement that says who is responsible for what. That is what managed services are: we watch, patch, fix and improve your environment continuously, so problems are caught before your staff feel them.

Reactive IT is expensive in a way no invoice shows: staff waiting, sales not ringing, a server dying on the one day nobody has a backup. The managed model turns that upside down. Under a managed-service agreement that can mean continuous monitoring, a named accountable lead who knows your environment, and written reporting that tells you honestly what happened and what we prevented. What is covered, how quickly we respond, how often we report and what it costs are set out in your own proposal and agreement, because they differ from one company to the next.

Every managed agreement is built from the services below. Take one, several, or hand us the whole estate: the agreement is built around what your systems actually need, and it grows or shrinks with them.

SLAresponse times by severity, defined in your agreement rather than left to goodwill
Continuousautomated monitoring on what we manage; when a person acts on an alert is set by the severity targets in your agreement
Namedthe accountable lead for your account is named in your agreement
Reportedwritten reporting to management, on the cadence your agreement sets

The managed services

Each service stands on its own and combines with the others, start where it hurts most.

Tired of calling IT only when things break?

Tell us what your environment looks like, a consultant will propose the smallest managed agreement that makes the pain stop.