Privacy Policy
Your privacy is important to us. This policy explains how Vega Sky collects, uses, and protects your information when you use our AI-powered digital transformation services.
Introduction
Welcome to Vega Sky. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our AI-powered services, or engage with our digital transformation solutions.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide, including:
- Name and contact information (email address, phone number, mailing address)
- Company information and job title
- Account credentials and profile information
- Payment and billing information
- Communications and correspondence with us
Automatically Collected Information
When you interact with our services, we automatically collect:
- Device information (IP address, browser type, device type, operating system)
- Usage data (pages visited, time spent, click patterns, feature usage)
- Technical information (cookies, web beacons, analytics data)
- Location information (general geographic location based on IP address)
AI and Machine Learning Data
For our AI-powered services, we may collect:
- Input data and prompts you provide to our AI systems
- Generated outputs and responses from our AI models
- Usage patterns and interaction data with AI features
- Feedback and improvement data for model training
How We Use Your Information
We use the collected information for various purposes, including:
Service Provision and Enhancement
- Providing, operating, and maintaining our AI-powered services
- Personalizing user experience and customizing service delivery
- Processing transactions and managing billing
- Improving our AI models and algorithms
- Developing new features and services
Communication and Support
- Responding to inquiries and providing customer support
- Sending service updates, security alerts, and administrative messages
- Delivering marketing communications (with your consent)
- Conducting surveys and gathering feedback
Legal and Security
- Ensuring security and preventing fraud
- Complying with legal obligations and regulations
- Protecting our rights and interests
- Enforcing our terms of service
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage services
- Payment processing and billing
- Analytics and performance monitoring
- Customer support and communication tools
- AI model training and improvement (with anonymized data)
Legal Requirements
We may disclose information when required by law or when we believe it is necessary to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Prevent or investigate fraud or other illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using advanced encryption protocols
- Access Controls: Strict access controls and authentication measures
- Infrastructure Security: Secure cloud infrastructure with regular security audits
- Employee Training: Regular security training for all team members
- Incident Response: Comprehensive incident response and breach notification procedures
- AI Security: Special protections for AI model data and training processes
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your information for different periods based on the type of data and purpose:
- Account Data: Retained while your account is active and for a reasonable period after account closure
- AI Training Data: May be retained longer for model improvement, but in anonymized form
- Analytics Data: Typically retained for 24-36 months for business analysis
- Legal Data: Retained as required by applicable laws and regulations
- Marketing Data: Retained until you opt out or withdraw consent
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Rectification
Request correction of inaccurate or incomplete information
Erasure
Request deletion of your personal information under certain circumstances
Portability
Request transfer of your data to another service provider
Restriction
Request limitation of processing under certain conditions
Objection
Object to processing for direct marketing or legitimate interests
To exercise these rights, please contact us at info@vega-sky.com.
International Data Transfers
Your information may be transferred to and processed in countries outside your region. We ensure adequate protection through:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for certain countries
- Certification schemes like EU-U.S. Data Privacy Framework
- Other legally recognized transfer mechanisms
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for material changes
- Providing in-app notifications when you use our services
Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: